He Xiaoxiao divided them into several groups, followed different service staff to learn and understand the hotel service, while Li Yang followed Annie all the way to inspect one guest room after another.

    The behavior of some room service staff aroused Li Yang''s curiosity. When they were cleaning their rooms, they would almost carefully look at the corners of sofas and mattresses, as well as every bag left by the guests.

    In addition to the packaging bags and shopping bags of some high-end commodities, they even refuse to let go of the garbage cans, and they even have to use them.

    "What are they doing?" Li Yang asked curiously.

    "Find out if there is any property left by the customer!" Annie said, "our guests often drop cash or valuables in safes or shopping bags.

    Once our service staff found $5000 in cash left by a customer in a paper bag in a trash can.

    It''s our duty to help our guests recover their lost money! " Annie said with a smile.

    Li Yang suddenly, many hotels will have this situation. After all, there are all kinds of rich people in the world. There are always some careless guests who will leave some belongings in their rooms.

    "After our service personnel find the cash, will it be hidden?" After leaving the room, Li Yang asked carefully.

    "No, at least our service staff won''t. In fact, our punishment for this kind of behavior is very severe, and it''s a violation of the law. In addition, we also have a policy that every time a customer drops property, we will contact the customer. If it''s something that can be mailed, we will help the customer mail it, but if it''s cash or some special things, it''s not enough Customers can only get it back within a limited time.

    But most of the time, the belongings left by the guests are not particularly important to them, such as some cash, so they will directly give up to get them back, and the cash will belong to the employees who found it.

    We also have an executive standard here. Generally, according to the amount of cash, we will agree a time limit with the customer, such as one month or one year. If the customer fails to take the property within the time limit, the property will also belong to the employee who found it!

    We once had an employee who got two thousand dollars in cash left by the guests!

    So there is no need for our employees to take risks to hide their belongings, because honesty will often give them more rewards! " Said Anne.

    Li Yang nodded, which is very good. It can not only encourage employees to help customers find lost items and recover losses, but also let honest employees get some unexpected wealth reasonably and legally.

    This is better than most hotels. They always take the windfall found by honest employees as their own property. On the contrary, some honest employees can''t get the reward they deserve. On the contrary, some dishonest people get windfall by chance.

    And this phenomenon will inevitably lead to some people''s psychological imbalance, leading to the phenomenon that good people do not repay well, and then there is a vicious circle.

    In the evening, Li Yang travels alone in Paris. As one of the five major international metropolises in the world, the capital of fashion and art, the night in Paris is so beautiful that it seems to be full of brilliance, art and fashion.

    On the Champs Elysees street, the lights are bright and the tourists are full. But the streets are not full of tourists. The French are very romantic, so they don''t go home directly after work. They like to find a place to eat and drink, or go shopping with their families, so they can see a lot of local people on the street.

    There are many exquisite shops on the Champs Elysees, in which young men and women come and go. Street performers can be seen everywhere, and they have become another scene in the night of Paris.

    Tired of walking, Li Yang sits on the bench beside the street, watching passers-by. By chance, he thinks of a person, he Qianyu.

    I remember that she came here to study. Li Yang had planned to have dinner with her tomorrow. Anyway, he Qianyu was a friend of his. But when he Qianyu''s first kiss came to mind, Li Yang hesitated again.

    He knows he Qianyu''s mind very well. He was even upset by the kiss for a long time. Although Li Yang thinks that after so long, he Qianyu may have been relieved and even forgotten him, and he just hopes to treat he Qianyu as a friend.

    But Li Yang always thinks it''s better not to touch each other''s uncertain factor for the time being.

    Wandering quietly along the Seine River, Li Yang saw a very good bar and went in to order some drinks. While enjoying the song performance of the bar, he also enjoyed the flowing Seine River.

    When Li Yang returned to the hotel, it was very late. Li Yang saw several staff members dismantling the multi million dollar chandelier in the hall.

    According to the waiter''s words, they need to clean the ceiling, which is a huge project, and they have to complete the work every week.

    They need to dismantle the components of the chandelier one by one, wipe them clean, and then reassemble them. It takes about a dozen people to work for several hours to complete.

    And this work must be completed before the sun rises tomorrow, and the quality and quantity must be guaranteed, without any mistakes.At night, the George V Hotel is not as busy as the street outside, but more peaceful.

    After returning to the Royal Suite where he lives, Li Yang takes a simple bath and comes to the terrace, overlooking the bright and bustling night scene of Paris.

    Not far away, the Eiffel Tower outlined by the light is like the fluorescent rod of God on earth, standing quietly between the heaven and the earth, like the lighthouse, guiding the prosperous city forever and never losing its way.

    On one side, the meandering Seine river reflects the light and shadow of the night, flowing to the end of the years.

    As time goes by, Rolls Royce, who is in charge of picking up the plane, has sent one distinguished guest after another. Some of them are business tycoons, some are art leaders, some are aristocrats, and some are senior officials and politicians.

    Most of them are repeat customers, and they are also the most loyal customers of the hotel. All the repeat customers of George V Hotel have a detailed guest file, which lists their every preference, from the composition of the bed and the type of the pillow to the location of the furniture.

    The purpose is to let every customer have a kind of homecoming feeling when they come again, so that he can have the most comfortable experience here.

    Every employee, from room manager to cleaning staff, is doing the same thing, that is to study the preferences of every guest, think about what they think, and present them with a perfect experience.

    Maybe many customers don''t know why they fell in love with this place after they came here once, and they don''t know why they feel extremely cordial when they come back every time.

    But these are the results of the joint efforts of all the staff of George V Hotel from top to bottom, which is also the reason why George V has been standing on the Champs Elysees for nearly a century.

    For example, a middle-aged lady who just stayed in the royal suite of the hotel yesterday is a very famous fashion designer in the world. She comes to Paris once a year and every time she chooses to stay in the George V Hotel. She has no choice.

    The reason is very unexpected to Li Yang, because every time she comes with her dog, it is said that when she goes to other hotels, her dog always feels uneasy and flustered.

    Only when I came to George V Hotel, I would be very relaxed and happy, as if I were at home. From the security guard at the door of the hotel to the reception in the lobby, to the room service staff and restaurant service staff, I almost knew dogs.

    The hotel also has dog''s Kennel and toys. Every time the dog leaves, it will be stored in the warehouse. When they come again, the service staff will not only decorate the room as the dog is most familiar with, but also display its favorite kennel and toys.

    It can be said that the service of George V Hotel will not let go of a dog.

    ……

    n.